Introduction

The Privacy Policy covers the practices for handling and securing your Personal Information by 7heaventourandtravels.com

This Privacy Policy is applicable to persons who purchase any product or services from 7heaventourandtravels.com through any Sales Channel of 7heaventourandtravels.com (like website, mobile site & offline channels including call centers and retail office). This Privacy Policy also applies to persons who visit the 7heaventourandtravels.com’s offices or Sales Channels. As a user or customer of 7heaventourandtravels.com , the person agrees with this Privacy Policy and the terms and conditions mentioned herein.

This privacy statement does not apply to the websites, mobile sites of our other third parties, even if their websites are linked to 7heaventourandtravels.com Website. We recommend you review the privacy statements of the other parties with whom you interact.

What Personal Information we collect from you and how we use it? ‘Personal Information’ means and includes all information that can be linked to a specific individual or to identify any individual, such as name, address, mailing address, telephone number, Mobile Number, e-mail address, credit card number, cardholder name, expiration date, information about the travel, bookings, passengers, frequent traveler/flier numbers, and all details that may be necessary from the customer.

When you visit 7heaventourandtravels.com website, we may collect information regarding the domain and host from which you access the internet, the internet protocol address of the computer or internet service provider you are using, and anonymous statistical data. The website and mobile site use cookie and tracking technology depending on the features offered. Personal Information will not be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. When browsing our website, you are not required to provide any Personal Information unless and until you choose to make a purchase or sign up for one of our e-mail newsletters or other services as described below.

Making a Purchase

To purchase travel and/or related services through our website, you must provide us with certain Personal Information such as your name, credit card number and expiration date, credit card billing address, telephone number, Mobile Number, e - mail address and the name or names of the person(s) traveling (if not you). If you are making a reservation for one or more travelers other than yourself, you must confirm and represent that each of these other travelers have agreed, in advance, that you may disclose their Personal Information to us.

Member Registration

If you choose to become a registered member of Website, you must provide your name, address, telephone number, Mobile Number, e-mail address, a unique login name, password, and password validation, and a password hint to help you remember your password. This information is collected on the registration form for several reasons including but not limited to:

• Personal Identification
• To allow us to contact you for customer service purposes, if necessary
• To confirm your new member registration and each reservation you make.

Member Profile

As a member, you can choose to complete your online profile by providing us with travel preferences, frequent - traveler or affinity numbers, credit card billing information, paper ticket delivery address, and other Personal Information. This information is primarily used to assist you in making reservations quickly without having to type in the same information repeatedly. For example, you can store your airline frequent - flyer numbers so that when your make a reservation on that airline, we may automatically pre - fill the frequent - flyer number input box for you.

Cookies

Cookies are small pieces of information that are stored by your browser on your device's hard drive. Cookies are only read by the server that placed them and are unable to do such things as run programs on your computer, plant viruses or harvest your Personal Information. The use of cookies is very common on the Internet. 7heaventourandtravels.com use of cookies is like that of any other reputable online companies. No personally identifiable information (PII) about you (e.g., name, address, etc.) is gathered or stored in the cookies placed by a website or mobile site and, as a result, none can be passed on to any third parties. Cookies allow us to serve you better and more efficiently, and to personalize your experience at our website and mobile site. As to the personalization of experience, these types of cookies allow you to log in without having to type your log - in name each time (only your password is needed); None of this information is passed to any third party and is used solely by us to provide you with a better user experience on the Website and mobile site.

Refund And Cancellation

Amendment and Cancellation policy
You can cancel domestic flight bookings as per the Airlines cancellation policy for the issued fare. 7heaventourandtravels.com will charge a Service charge of INR 490+GST per person per sector for Domestic Ticket & INR 1500+GST per person per sector for International Ticket over and above Airlines Cancellation Policy.

For Non-Refundable Tickets, below Cancellation Policy would be applicable. Cancellation Terms & Conditions CANCELLATION POLICY (DOMESTIC AIR TICKETS) Particulars Amount per person per Sector (in INR) 30days prior to Departure INR 3064 within 30days of Departure Non-Refundable
• * All Tickets are non-Changeable
• * Above mentioned cancellation charges are inclusive of 7heaventourandtravels.com Service charge
• * Payment Gateway charges are Non-Refundable & Non-Adjustable
• * Above mentioned Cancellation policy is valid only for tickets booked through 7heaventourandtravels.com

CANCELLATION POLICY (INTERNATIONAL AIR TICKETS)

Particulars Amount per person per Sector (in INR) 30days prior to Departure INR 4854 within 30days of Departure Non-Refundable
• * All Tickets are non-Changeable
• * Above mentioned cancellation charges are inclusive of 7heaventourandtravels.com Service charge
• * Payment Gateway charges are Non-Refundable & Non-Adjustable
• * Above mentioned Cancellation policy is valid only for tickets booked through 7heaventourandtravels.com


To amend/cancel your ticket offline, contact 7heaventourandtravels.com , Customer Care at 8178444176/8899177744/8920052226/8285666222 Cancellation Terms & Conditions
• Cancellation policy would be applicable as mentioned above.
• Cancellation request to be raised between 10am-8pm only (Monday-Saturday) & 10am-4pm (Sunday). Any request raised after the mentioned timings will be reverted on the next working day.
• It might take 5-7 working days for processing Refund.
• Payment Gateway charges are Non-Refundable & Non-Adjustable.

What are the cancellation/amendment charges?

Cancellation and/or amendment of airline tickets shall at all times be subject to fees/charges/levies/payments as may be levied/payable to the relevant airline/carrier in accordance with such relevant airline/carrier cancellation/refund policy. Prior to booking tickets, you must acquaint yourself with the relevant airline/carrier cancellation/refund policy with respect to the ticket to be booked by you. Any cancellation/amendment fees/charges/levies/payments levied by/payable to the relevant airline shall be to your account.

Except to the extent stated in the individual airline/carrier terms and conditions or otherwise applicable to specific tickets booked/issued, cancellation fees are payable as follows. For all domestic bookings cancelled online, standard cancellation charges as applicable by the airline shall apply. In addition, 7heaventourandtravels.com will charge Rs. 250+GST per person per sector for domestic flights and Rs 1000+GST per person per sector for international flights per booking as cancellation /amendment service fee from its customers for cancellation handled by 7heaventourandtravels call center. The customer must read individual airline specific terms and conditions in order to find out if the ticket proposed to be booked/purchased is subject to any additional cancellation fee or charge and 7heaventourandtravels.com assumes no liability whatsoever in this regard.

Note:

Unless expressly stated otherwise, it is mandatory to contact 7heaventourandtravels.com for refunds and the airline will not refund your tickets booked on the Website. The above mentioned cancellation process and refund processing time may vary. In case of lost or damaged tickets, the refund process cannot be initiated with the airline. Refunds would be through cheque or demand draft.